Frequently Asked Questions and Answers
Frequently Ask Questions
Q: How do I place an order?
A: Click on the Item you like to review, if you want to purchase , Select the Color and Size and click ADD TO CART – Follow the guidelines. Register your account or Want to remain as guest. Please advise which payment options need to follow , Cash On Delivery , Easy Paisa , Jazz Cash , Credit/ Debit Card, 2 CheckPoint.
Q: Can I contact you by Phone/ Whatsapp ?
A: Yes for sure – if you like to contact our dedicated Customer Care Team or Intend to send any query on whats up – please use + 92 323 6275467 (MARKHOR) and if need to speak to, pls use same number but follow time slot from 09:00 am – 1800 pm hrs PKT: UTC+05:00 , OR Email us at customercare@markhorlifestyle.com to follow any query.
Q: How can I change my registered email address and/or password?
A: You can follow the edit option in your account detail after you log in to your account and make ammendment as per your choice.
Q: Do you have a catalogue?
A: We usually display all products on Website and Catalogue is for Impoters , Fanchise and Wholesellers as it carries Company Legal Corporate Affairs.
Q: Do you offer wholesale ?
A: Yes we alway look forwrd for reliable partners. All such enquires should be made to potentialsupplier@markhorlifestyle.com.
Q: Do your prices are with GST inclusive ?
A: Yes all our product shown on website are with GST % Included.
Q: Are your products manufactured ethically ?
A: MLS – products , which we manufacturer or source from any part of the world strictly comply International Standards of Labor Compliance , practice , quality , reliability and sustainability.
Delivery Questions
Q: When will my order be dispatched?
A: If we receive any order before 1300 hrs PST time – Our priority is to despatch on the same working day. Any orders received after 1300 hrs PST, it would be despatched the next working day.
Q: How long will it take for my order to be delivered?
A: Its all depend upon the delivery option you have selected for delivery – In Pakistan , Standard delivery time is 4-5 normal working day and Express Delivery time is normaly 1-2 days time .International delivery time is normally 5-7 working days.
Q: What will happen if I’m not in when you deliver my parcel?
A: The Courier will drop a card at your place informing that delivery has been attempted. The card also shows various option to adopt , how to collect , contact or next day delivery attempt options.
Q: Can I pick up my order directly from your office?
A: All placed orders despatched from the warehouse directly and office does not deal any pick up parcel option as well.
Q: Can you leave the delivery at an agreed hiding place?
A: The delivery will always be made on the address you have mentioned and in return they need counter signature or verifcation of delivery to the right person along with delivery receipt.
Q: Can someone else sign for my delivery?
A: Yes , if it is delivered on the given address, Any one can sign on delivery receipt on your behalf.
Q: Do you deliver to P.O. Box addresses?
A: Sorry, This service is not possible at our end due to technical and lost of goods issues.
Q: As as international customer, do I have pay import charges?
A: We truly believe to follow the law of land ,if the custom authority placed any import , custom duty etc. It would be beyond our jurisdiction and we strongly recommend to pay as it comes to the concern authority and keep the receipt in your records.
Order Questions
Q: Which forms of payment do you accept?
A: We adopt multiple options for local customers like Cash on Delivery, Easy Paisa, Jazz Cash, Debit/ Credit Card and for International Customer Credit Card and 2checkout options are available.
Q: Can I change or cancel my order after it has been confirmed?
A: Certainly it is possible if your orders status is showing PROCESSING.You can cancel the order any time and If it is showing despatched or with delivery guy – you can simply return or exchange it after completing the Return / Exchange Form. Your payment options would be followed as per your given instructions as return,add to wallet or utlize in exchange of product.
Q: How can I change the delivery address of my order?
A: Change of address depend upon the condition of parcel status.If it is in PROCESSING, You can go to your account , edit the address and add where need to deliver the parcel , AND if it showing desptached or with delivery guy – please call/ whats Up us rightaway on our customer care no + 92 323 6275467 (MARKHOR) and we will happy to assist / help you in this regards.
Q: How do I return an item for an exchange or refund?
A: Please read carefully Exchange / Return Policy and fill the form and send back us along with the parcel.
Q: How long with it take to process my exchange or refund?
A: Please read carefully MLS – Exchange / Return Policy and will follow accordingly.
Security Questions
Q: Are my personal and card details processed securely?
A: MLS – Term and Condition clearly states that we make best practice and industry procedure to use Secure Sockets Layer (SSL) technology. This encrypts your data and ensures that nobody can read the information being sent between your computer and our website.