Customers often want to know how long it will take for their order to arrive and what shipping methods are available. Providing clear information on standard shipping, expedited options, and estimated delivery times helps manage expectations.

This question is crucial for customers who may need to return or exchange items due to size issues or preferences. Clearly outlining your policy regarding returns, exchanges, conditions for refunds, and any associated costs (like return shipping fees) helps build trust and manage customer expectations.

Customers typically want to monitor the status of their purchases. Providing details on how they can track their order—whether through a tracking number sent via email or a link to an order tracking page on your website—helps alleviate concerns and provides transparency.

Sizing can vary between brands and even between different styles within the same brand. Providing guidance on how your sizes run (e.g., true to size, runs small, runs large) based on customer feedback or detailed size charts with measurements can help customers make informed decisions.

Online security is a top concern for customers when making purchases. Assure customers that their payment information is secure by mentioning any encryption methods or security measures you use on your website, such as SSL certificates or secure payment gateways.